Refund policy

Last updated: October 7, 2026

Returns

We stand behind every mat we sell. If you are not completely satisfied, you have 30 days from the date of delivery to return your order.

• Unused items. Items must be unused, unwashed and in their original packaging. Return shipping is paid by the customer.
• Defective items. If a product has a defect in materials or workmanship, we cover return shipping and offer a full refund or a replacement.
• Incense cannot be returned once opened.

A hand-dyed cotton mat is not a factory product. Slight variations in shade and weave between two mats of the same name are the nature of the method, not defects.

Start a return

Email support@mahola.us with your order number and the reason for the return. We reply within 1–2 business days with instructions. Refunds go back to the original payment method within 5–10 business days of receiving the return.

Contact

Mahola U.S. · Operated by Kaya Eco Living
5717 Amarosa Dr, Parker, CO 80134, USA
support@mahola.us