Shipping & Returns
Last updated: October 7, 2026
Shipping
All orders ship from Parker, Colorado, within one business day (excluding weekends and holidays). You receive a tracking number by email when your order ships.
Free standard shipping on all U.S. orders over $100.
| Method | Delivery time | Cost |
|---|---|---|
| Standard shipping | 3–4 business days | $12 · free over $100 |
| Expedited shipping | 1–2 business days | $29 |
Delivery times are estimates and may vary. We currently ship within the United States only.
Returns
We stand behind every mat we sell. If you are not completely satisfied, you have 30 days from the date of delivery to return your order.
- Unused items. Items must be unused, unwashed and in their original packaging. Return shipping is paid by the customer.
- Defective items. If a product has a defect in materials or workmanship, we cover return shipping and offer a full refund or a replacement.
- Incense cannot be returned once opened.
A hand-dyed cotton mat is not a factory product. Slight variations in shade and weave between two mats of the same name are the nature of the method, not defects.
Start a return
Email support@mahola.us with your order number and the reason for the return. We reply within 1–2 business days with instructions. Refunds go back to the original payment method within 5–10 business days of receiving the return.
Contact
Mahola U.S. · Operated by Kaya Eco Living
5717 Amarosa Dr, Parker, CO 80134, USA
support@mahola.us